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IT Maintenance Services
Digital Product Service
Daily IT MaintenanceTroubleshooting software failures on the desktop side of computers and interface device failures via telephone, remote, and on-site formats
Planning and Construction of Information SystemOverall planning of enterprise IT system, providing complete system deployment program and overall weak power engineering contracting
System Deployment and SecurityAssist customers in system deployment, maintain the stability of the entire IT system, improve the effectiveness of system operation and maintenance, and reduce risks. Optimize resource allocation and overall control of system security and standardization.
Purchasing agentHardware and software procurement, equipment maintenance. Ensure that the IT equipment purchased is reliable, reasonably priced, and assist customers with acceptance, installation and commissioning.
Sevice Desk SupportPre-sales consulting, remote maintenance, needs assessment, multimedia customer service, call center outsourcing.
Server Room Maintenance and MigrationProvide customized service for server room to ensure the safety and stability of server room and data center
IT Operations & Management PlatformIT Operations & Management Platform is an intelligent service platform that realizes the informatization of logistics management by focusing on the modules of logistics business process management, service management, quality control and decision support.
Asset Management PlatformOne item, one code, efficient inventory. Based on enterprise equipment classification standards, establish an equipment information base and improve asset value and utilization through standardization.
Remote Assistance PlatformOn-site service & remote assistance, establishing an efficient communication bridge to greatly enhance the user experience and improve service efficiency.
Enterprise Knowledge BaseSolutions, FAQs, and other content by problem type or search keywords to provide faster solutions to end users and equip IT technicians with higher service efficiency.
Tertiary Public Hospital Performance Management Assistance SystemProvide a unified query and monitoring platform to build a comprehensive, scientific and reasonable performance management and evaluation system for hospitals.
Hospital Accreditation Management SystemIt collects data from various systems in the hospital, and automatically summarizes and integrates the data to help hospitals say goodbye to the heavy manual work of accreditation, and easily and conveniently complete the accreditation preparation work.
Presently, Fwone has nine operation centers in Beijing, Shanghai, Guangzhou, Shenzhen, Wuhan, Hong Kong, Taipei, Kuala Lumpur in Malaysia, and other locations.
We have registered the Fwone trademark in the United States, the European Union, Australia, Malaysia, Singapore, Japan, Hong Kong, Taiwan, and other regions.
With rich experience and standardized service process, Fwone has earned the trust and choice of many users and has provided them with scientific customized services.
With a wide scope of service and 9 operation centers, we can provide services in 60+ cities.
Over 20 years of operation and maintenance management experience, and over 10 years of product R&D and practical experience.
Fwone has earned the trust and choice of many users, providing them with scientifically customized services.
With our high-quality, widely-praised services, we have earned a 95% renewal rate of IT service contracts.
